Updated: January 1, 2021
ClearstoneIP, Inc. (“We”, “Our”, “Us”) is committed to protecting and respecting your privacy.
When we refer to the “Services” in this policy, we are referring to our online productivity tools and platform known as Clearstone FTO. Our Services are currently available for use via a web browser. This policy sets out the basis on which any personal data we collect from you, that you provide to us, or that is provided to us by a subscriber to our services will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By registering for Clearstone FTO you are accepting and consenting to the practices described in this policy.
Information we collect and receive
1. Customer Data
Content and information submitted by users to the Services is referred to in this policy as “Customer Data.” Where ClearstoneIP collects or processes Customer Data, it does so on behalf of the Customer.
2. Other information
ClearstoneIP may also collect and receive the following information:
- Account creation information. Users may provide information such as an email address, phone number, and password to create an account.
- Workspace setup information. When a Customer creates a workspace using the Services, we may collect an email address, a workspace name, workspace photo, user name for the individual setting up the workspace, and password. We may also collect administrative team contact info, such as a mailing address.
- Billing and other information. For Customers that purchase a paid version of the Services, our corporate affiliates and our third party payment processors may collect and store billing address and credit card information on our behalf or we may do this ourselves.
- Services usage information. This is information about how you are accessing and using the Services, which may include administrative and support communications with us and information about the workspaces, channels, people, features, content, and links you interact with, and what third party integrations you use (if any).
- Log data. When you use the Services our servers automatically record information, including information that your browser sends whenever you visit a website or your mobile app sends when you are using it. This log data may include your Internet Protocol address, the address of the web page you visited before using the Services, your browser type and settings, the date and time of your use of the Services, information about your browser configuration and plug-ins, language preferences, and cookie data.
- Device information. We may collect information about the device you are using the Services on, including what type of device it is, what operating system you are using, device settings, application IDs, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you are using and its settings.
- Geo-location information. Precise GPS location from mobile devices is collected only with your permission. WiFi and IP addresses received from your browser or device may be used to determine approximate location.
- Third party data. ClearstoneIP may also receive information from affiliates in our corporate group, our partners, or others that we use to make our own information better or more useful. This might be aggregate level information, such as which IP addresses go with which zip codes, or it might be more specific information, such as about how well an online marketing or email campaign performed.
How we use your information
We use your information to provide and improve the Services.
1. Customer Data
ClearstoneIP may access and use Customer Data as reasonably necessary and in accordance with Customer’s instructions to (a) provide, maintain and improve the Services; (b) to prevent or address service, security, technical issues or at a Customer’s request in connection with customer support matters; (c) as required by law or as permitted by the Data Request Policy and (d) as set forth in our agreement with the Customer or as expressly permitted in writing by the Customer. Additional information about ClearstoneIP’s confidentiality and security practices with respect to Customer Data is set forth in our Terms of Service Agreement.
2. Other information
We use other kinds of information in providing the Services. Specifically:
- To understand and improve our Services. We carry out research and analyze trends to better understand how users are using the Services and improve them.
- To communicate with you by:
- Responding to your requests. If you contact us with a problem or question, we will use your information to respond.
- Sending emails and notifications in Clearstone FTO. We may send you Service and administrative emails and messages. We may also contact you to inform you about changes in our Services, our Service offerings, and important Service related notices, such as security and fraud notices. These emails and messages are considered part of the Services and you may not opt-out of them. In addition, we sometimes send emails about new product features or other news about ClearstoneIP. You can opt out of these at any time.
- Billing and account management. We use account data to administer accounts and keep track of billing and payments.
- Communicating with you and marketing. We often need to contact you for invoicing, account management and similar reasons. We may also use your contact information for our own marketing or advertising purposes. You can opt out of these at any time.
- Investigating and preventing harm. We work hard to keep the Services secure and to prevent abuse and fraud.
This policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable user or Customer of the Services.
Your choices
1. Customer Data
Customer provides us with instructions on what to do with Customer Data. A Customer has many choices and control over Customer Data. For example, Customer may provision or deprovision access to the Services, manage permissions, retention and export settings, transfer or assign workspaces, share patent review information, or consolidate workspaces with other workspaces. Since these choices and instructions may result in the access, use, disclosure, modification or deletion of certain or all Customer Data, please contact us directly at support@clearstoneip.com in relation to these choices and instructions.
2. Other information
If you have any questions about your information, our use of this information, or your rights when it comes to any of the foregoing, contact us at support@clearstoneip.com.
Other Choices
In addition, the browser you use may provide you with the ability to control cookies or other types of local data storage. Your mobile device may provide you with choices around how and whether location or other data is collected and shared. ClearstoneIP does not control these choices, or default settings, which are offered by makers of your browser or mobile device operating system.
Sharing and Disclosure
There are times when information described in this privacy policy may be shared by ClearstoneIP. This section discusses only how ClearstoneIP may share such information. Customers determine their own policies for the sharing and disclosure of Customer Data. ClearstoneIP does not control how Customers or their third parties choose to share or disclose Customer Data.
1. Customer Data
ClearstoneIP may share Customer Data in accordance with the ClearstoneIP Terms of Service Agreement with third party computing service providers as necessary for the provision of the Services and pursuant to the confidentiality terms as provided in the Terms of Service Agreement.
2. Other information
ClearstoneIP may share other information with third party service providers and agents. We may engage third party companies or individuals, such as third party payment processors, to process information on our behalf.
3. Other types of disclosure
ClearstoneIP may share or disclose Customer Data and other information as follows:
- During changes to our business structure. If we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of ClearstoneIP’s assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence).
- To comply with laws. To comply with legal or regulatory requirements and to respond to lawful requests, court orders and legal process.
- To enforce our rights, prevent fraud and for safety. To protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud.
Security
ClearstoneIP takes security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.
The data that we collect from you will be stored at a destination within the United States. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on secure servers in a controlled environment with limited access. Any payment transactions will be encrypted using SSL technology. You are responsible for keeping your password confidential. We ask you not to share a password with anyone.
While no transmission of information via the internet is completely secure, we take reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Our Policy Toward Children
The Service is not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us at support@clearstoneip.com. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
Changes to Our Privacy Policy
We may change this policy from time to time, and if we do we will post any changes on this page. If you continue to use the Services after those changes are in effect, you agree to the revised policy.
Contact
Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to support@clearstoneip.com. You may also contact us by mail at 2625 Middlefield Rd., #162, Palo Alto, CA 94306.